Features Overview

LiveChat helps your business. We let you connect your team to your customers in ways you never thought possible, at a fraction of the cost of other solutions.

  • Instant access to your team
    One click puts your customer in touch with your team instantly, without any special software on their computer.
  • Solid reporting
    Track metrics about your viewers and your employees. Learn what pages people need help with most often. Reward employees who can answer questions quickly and accurately.
  • Keep visitors engaged
    If a potential customer gets confused, frustrated or has a question they just can't answer, you may have lost them for good. Giving them an easy way to reach you keeps them satisfied and on your site longer.
  • Powerful logging
    All chat sessions are logged securely, allowing your team to review answers and discover where your support needs improvement. You decide what is logged and how long it's kept.
  • Make scheduling easy
    Our system automatically tracks when customer support is needed, assisting you in maintaining exactly the right staff level at all times.
  • Instant knowledgebase
    Want to help customers with self-service support when you aren't available? Our easy to use knowledgebase feature can suggest support resources to give them instant answers, based entirely on the words and phrases used in their request.
  • We're affordable
    How's free sound? Get started with us for no charge, and switch to one of our extremely affordable plans only after you've grown to love what we give.
  • Cloud based security
    We don't require any software installation on your servers or website. Our support system stays up even if your site goes down, giving your customers an easy way to reach you during a crisis.
  • Global reach, local convenience
    Your team can be located anywhere. No expensive call centers or facilities to maintain, you can even assist your viewers in your pajamas. We give you the flexibility to be anywhere.
  • Instant translations
    Does your site attract visitors around the world? With our real-time language translation, you can seamlessly communicate with anyone, anywhere.


About LiveChat:

LiveChat is the industry leader in connecting your team to your customers.

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